Shipping / Returns

Shipping & Delivery 

Orders are processed and shipped within 1-2 business days of purchase. You will receive a shipping confirmation with tracking once your label is created (please note tracking will not be available immediately upon receiving tracking). Once your order has been processed, the average transit time is 3-5 business days. 

Shipping enquiries: hello@auctiv.com

Return Policy

If you are not happy with your purchase please contact us within 14 days of receiving. The product must be returned unused, in original packaging. A refund will be applied via your original form of payment once the item has been returned. We are not responsible for returned items lost in the mail, so please keep tracking information. Allow 1-7 business days for refund to post. 

Return enquiries: hello@auctiv.com

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